Monitoring The Quality of Service

The quality of the service delivered by each front liner agent is carefully monitored and evaluated through regular and annual performance appraisal reviews. This includes all aspects of productivity, knowledge, service, accuracy, customer satisfaction, problem resolution, attitude, reliability, efficiency and self-management.

24 Hour Emergency Support

For emergency travel requirements needed outside of standard office hours, CLIENT travellers will have access to a dedicated emergency service desk with a dedicated contact number and email.

All services are provided by in-house experienced staff with access to the fare databases through VPN or online portal to make immediate reservations or amendments for your travellers.

This service will be communicated through email to all travellers. Once e-tickets are issued, they are sent via email to all travellers. In cases of travel
documents such as passports, it will be delivered right to the doorstep of the traveller either via courier or in-house dispatch team.